Frequently asked questions

How far in advance should I book?
Bookings are made at least seven days in advance, so that every pick-up is organised and personalised.
Is my request confirmed immediately?
No. Your request is recorded as “Pending” and becomes final once the chauffeur confirms it.
How do I pay?
A payment link may be sent to you after confirmation, in your booking tracking page and in the confirmation email. No payment is required before confirmation.
How many passengers and bags can I plan for?
Up to four passengers. Beyond that, a quote request is required. Please state your cabin bags and large suitcases when requesting.
Can I ask for a specific journey?
Yes. Use the notes field or the contact page for any specific request. Please do not share any medical information.